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Our support team is available Monday through Friday (PST). We aim to respond to all inquiries within 24 hours.
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Frequently Asked Questions
Find quick answers to common questions about using Tiwibs for your freelance business.
Projects
How do I create a new project?
Navigate to the Projects section in your dashboard, click the 'New Project' button, fill in the project details including name, client, and deadline, then click 'Create Project'.
How do I track project progress?
Each project has a progress dashboard showing completion percentage, milestone status, and task progress. The dashboard provides visual charts and metrics to help you monitor project timelines effectively.
Tasks
How do I create and manage tasks?
In the Tasks section, click 'Add Task' to create a new task with a title, description, and priority level. You can organize tasks by project, assign them to team members, and mark them as complete when finished.
How do I organize my tasks efficiently?
Tiwibs allows you to categorize tasks by project, priority, and status. You can use tags to further organize your workflow, set custom filters to focus on specific task types, and create recurring tasks for regular activities.
Invoices
How do I create my first invoice?
Navigate to the Invoices section in your dashboard, click 'Create New Invoice', add your client details, itemize your services, set payment terms, and send it directly to your client via email.
What payment methods can my clients use?
Clients can pay using credit/debit cards, PayPal, bank transfers, and other regional payment methods depending on your location. All online payments are securely processed through Stripe.
Proposals
How do I create a professional proposal?
Go to the Proposals section, select 'New Proposal', choose a template that fits your project type, customize the content, add your pricing and terms, then send it directly to your client.
Can I customize my proposal templates?
Yes, Tiwibs provides several professional templates that you can customize with your branding, colors, and content sections. You can save your customized templates for future use to maintain consistent branding across all client communications.
Clients
How do I add a new client?
Go to the Clients section of your dashboard and click 'Add Client'. Enter their contact details, company information, and any custom fields you've set up, then save to create their profile.
How do I manage client information?
Each client profile allows you to store contact details, project history, payment information, and notes. You can update this information anytime and link clients to specific projects and invoices.
Resume
How do I create a professional resume?
Go to the Resume Builder in your dashboard, select a template that matches your style, fill in your professional information, skills and experience, and our system will format everything beautifully for you.
Can I create multiple resume versions?
Yes, you can create and save multiple resume versions tailored to different job types or industries. Each version can highlight different skills and experiences relevant to specific opportunities.
Portfolio
How do I build my online portfolio?
In the Portfolio section, click 'Create New Portfolio', select a template, add your projects with images and descriptions, customize colors and layout, then publish it online with your custom URL.
Can I create multiple portfolio versions?
Yes, you can create multiple portfolio versions tailored to different client types or industries. Each portfolio can highlight different projects and skills relevant to specific target clients.
Cover Letter
How do I create a cover letter?
Go to the Cover Letter Generator, select a template, fill in the key information about the position and company, highlight your relevant skills, and our AI will help craft a compelling personalized letter.
Can I customize cover letters for different jobs?
Yes, you can create and save multiple cover letter templates for different job types. Our system also suggests modifications based on the specific job description to maximize relevance.
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